FAQ

• What’s the difference between 19 micron and 23 micron Merino roving when used for felting?
  19 micron is finer and super soft. 23 micron is coarser but still very soft.

  If you’re wet felting clothing or nuno felting, 19 micron is usually preferred as it's a little softer against the skin and has a nice drape when used in a very fine layout.
  
  If you’re felting purses, slippers, vessels, wall hangings, or anything that needs to hold a shape, or be sturdy and hold up well (particularly slippers and purses), then I would recommend the 23 micron. I also recommend the 23 micron for needle felting and weavings as you may find it easier to work with because it’s coarser.

• What sort of packaging do you use to ship?
  I give great care in packaging wool firmly in boxes, so it can't move around and partially felt during shipment. (Someone once shipped wool to me in a plastic bag and it was semi felted by the time it got to me. I swore I would make sure that never happened to my customers.) My goal is for you to receive your order in the same condition you would if you were buying it from me in person.

  Also, in an effort to #breakfreefromplastic, I’ve eliminated single-use plastic bags. Instead of packaging each color of wool in its own bag, you’ll receive it hand rolled and individually labeled. Items will be grouped in large recyclable glassine bags with the exception of some specialty fibers, which will receive their own individual bags to keep colors from blending (unless you request that I bag them together.). All packaging I use is recyclable, biodegradable and/or compostable. Click here for an in-depth description of my packaging materials.

• Do you ship outside of the United States?
  Currently I ship to the US and Canada. Complete shipping information can be found here.

• What is your Return Policy?
  My return policy can be found here.

• Do you sell wholesale?

  Currently no, but may consider it again in the future.

eGift Card FAQ

• Do sale pricing and discounts apply to purchasing gift cards?

  No. Sales pricing and discount codes can’t be applied to purchasing gift cards. However, these discounts will apply to orders made using a gift card.

• Can I use less than the full value of my gift card?

  When using a gift card, the full value of the gift card is always applied. It isn’t possible to partially redeem a gift cards unless the order total is less than the gift card balance.

• Can I get a refund on my gift card?

  Yes. But only if the code is unused. Partially used gift cards can't be refunded.

• Can I get a refund on a purchase made with my gift card?

  Yes. Refunding a purchase made with a gift card adds the refunded amount to the gift card balance.

• Can I buy multiple gift cards in one order, or purchase a gift card with other products?

  No. When purchasing a gift card, the system will take you directly to checkout after clicking Purchase.

If you have any questions that aren’t covered here, please don’t hesitate to get in touch.